lg222's Privacy Policy
Your personal information is very important to us. Please read this policy carefully to understand how we collect, store, and protect your data.
This Privacy Policy ("Policy") establishes a mutual understanding between the lg222 platform ("Platform", "we", "us") and its users ("you", "your") regarding the collection and processing of information. By using our website or services, you agree to the terms described in this Policy. We place the highest importance on the privacy of users in Bangladesh and are committed to protecting your information.
At lg222, we believe that transparency and trust are the foundation of a healthy relationship. That is why this Policy describes in clear and simple language what information we collect, why we collect it, and how it is used.
What Information We Collect
We collect various types of information during registration and use of the lg222 platform. This information comes from two main sources: information you provide directly and information collected automatically.
1.1 Information You Provide
When creating and managing your account, you provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address (for communication)
- National ID card or passport details (for identity verification)
- Payment information such as bKash, Nagad, Rocket, or Upay account numbers
- Login credentials (username and password)
- Information provided when contacting customer support
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information (operating system, browser type)
- Login time, session duration, and activity logs
- Data collected from cookies and similar tracking technologies
- Gaming history, betting patterns, and transaction records
- Navigation behaviour and click data on the platform
How We Use Your Information
lg222 uses the information you provide only for specific and legitimate purposes. We never misuse your information or sell it to third parties.
Account Management
Collected information is used to create, verify, and maintain your account and to confirm your identity.
Payment Processing
Payment information is used to complete deposit and withdrawal transactions and to prevent financial fraud.
Customer Service
Your information is used to provide effective support through 24/7 live chat and email.
Security & Compliance
Information is used to prevent unlawful activity, ensure platform security, and maintain regulatory compliance.
Service Improvement
Analytical data is used to improve our gaming experience, platform performance, and user interface.
Promotional Communications
With your consent, contact information is used to send details about bonus offers and updates.
Cookies & Tracking Technologies
The lg222 platform uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device that help us remember your preferences and provide a relevant experience.
3.1 Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions and ensuring security.
- Functional Cookies: Used to remember your language and display preferences.
- Analytical Cookies: Collect anonymous statistics to understand how users interact with the platform.
- Security Cookies: Used for fraud detection and account protection.
3.2 Cookie Controls
You can delete or manage cookies through your browser settings. Please note that disabling essential cookies may prevent some platform features from working correctly.
Sharing Information with Third Parties
lg222 never sells your personal information. However, information may be shared on a limited basis where necessary for operating the service or meeting legal obligations.
Circumstances Where Information May Be Shared
- Payment Providers: Minimum necessary information is shared to process transactions through bKash, Nagad, Rocket, and Upay.
- Technology Partners: Information may be shared with platform operators, game software providers, and cybersecurity service providers under professional agreements.
- Legal Authorities: Information may be disclosed in compliance with lawful orders from government authorities or courts under Bangladesh law.
- Fraud Prevention: Relevant information may be shared with organisations that prevent financial crime and fraud.
Outside of the above circumstances, none of your personal information is disclosed to third parties without your permission.
Security Measures for Your Information
lg222 uses industry-standard technology and practices to protect your information. Our security framework is continuously updated and potential risks are actively monitored.
SSL Encryption
All data transmitted on the platform is protected by SSL/TLS encryption, preventing third parties from decoding the information.
Access Controls
Access to your information is restricted to authorised staff only, and all access is audited.
Secure Storage
Your data is stored on encrypted servers and regular security audits are conducted.
However, no method on the internet is 100% secure. If you believe the security of your account or information has been compromised, please contact our support team immediately.
Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.
- Active Account Data: For the entire duration that the account remains active.
- Financial Transaction Records: For the period determined by applicable legal requirements.
- Gaming Activity Logs: For the period required for responsible gaming monitoring and dispute resolution.
- After Account Closure: Identity verification and legal compliance information is retained in accordance with legal requirements.
Once the purpose is fulfilled, information is securely deleted or anonymised.
Your Rights & Choices
As a user of lg222, you have several important rights over your own information. We respect these rights and are committed to helping you exercise them.
Access & Review
You may request a copy of your personal information held by us. We will provide it within a reasonable timeframe.
Right to Correction
If there is an error in your information, you may request a correction. This can be done through account settings or via support.
Deletion Request
Where there is no legal obligation preventing it, you may request that your information be deleted. This request can be submitted through support channels.
Opting Out of Promotional Messages
You may stop receiving promotional emails or messages at any time. Contact us through account settings or directly via support.
To exercise any of the above rights, please contact our support team. We will process your request in a timely manner.
Protection of Minors
lg222 is strictly not for anyone under 21 years of age. We do not knowingly collect any personal information from minors. An age verification process is implemented at the time of registration.
If we become aware that someone has registered in violation of the age restriction, we will immediately close that account and delete the associated information. If a parent or guardian believes their child has registered on this platform, please contact our support team immediately.
Policy Changes & Updates
lg222 may update this Privacy Policy from time to time. Revisions may be necessary due to service improvements, the addition of new features, or changes in law.
How You Will Be Informed of Changes
- For significant changes, we will send a notification to your registered mobile number or email.
- The "Last Updated" date on this page will change.
- For notable changes, a notice may be displayed when you log in to the platform.
If you continue using the platform after an update, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
International Data Transfers
To operate the service, your information may be processed or stored on servers outside Bangladesh. For such transfers, we ensure that:
- Adequate data protection measures are in place in the receiving country or organisation.
- Data transfers are carried out under contractual protections.
- The terms of this Privacy Policy continue to apply to transferred information.
- Data processing agreements are maintained with international technology partners.
Privacy Contact
For any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.
If you have a privacy complaint or suspect misuse of your information, please notify us immediately. We will investigate every complaint seriously and take the necessary action.
Thank you for placing your trust in lg222. Protecting your privacy is our highest priority and we continually work to improve our security measures.
For More Information
Also see our other legal documents
Read our terms & conditions and responsible gaming guidelines for a safe and responsible gaming experience.